Mystery Shopper
Your worst customer, on payroll. It walks your own signup, checkout, and support funnel on a schedule like a difficult shopper, filing every friction point with exact steps to reproduce, so QA testing catches a broken website flow before a real customer does.
- Category
- Support, Operations
- Scheduled tasks
- 3weekly
- Runtime
- Hermes
- Works with
- GmailLinearSlack
- Hosting
- Fully managed, always on
- Shopper RunWeekly at 10:00
- Support ProbeWeekly on Wednesday at 14:00
- Weekly ScorecardWeekly on Monday at 09:00
- Mon
- 09:00Weekly Scorecard
- Wed
- 14:00Support Probe
How the Mystery Shopper agent works
Every run reads from the tools you connect, works through its brief, and keeps what it learns in a persistent workspace, so context carries forward instead of starting from scratch.
Connect the ones you use. It works with what it has.
- Shopper RunWeekly at 10:00
- Support ProbeWeekly on Wednesday at 14:00
- Weekly ScorecardWeekly on Monday at 09:00
Keeps in its workspace
- Who the owner is, business, timezone, quiet hours, delivery channel
- Consented properties, test accounts and test data, the flow scripts and personas to shop, the support probe bank and grading rubric, cleanup rules, and what is out of scope
A report after each run
Sent to your Slack, Telegram, or another channel you connect.
Drafts that wait for you
Anything that leaves your business is written for your approval, not sent on its own.
Answers in chat
Ask it about its work any time from the agent's chat in your dashboard.
The Mystery Shopper agent, on autopilot
Each task runs on its own schedule in a managed environment. Adjust any of them, or add your own.
Task 01Weekly at 10:00
Shopper Run
Shop one flow, properly. Read ~/workspace/FLOWS.md and take the next flow off the rotation in ~/state/rotation.json…
Task 02Weekly on Wednesday at 14:00
Support Probe
Probe your owner's own first line of support, if SUPPORT_EMAIL and the consent line in ~/workspace/FLOWS.md are both set (if not, do nothing and stay silent). Two halves. First, grade…
Once a week
Task 03Weekly on Monday at 09:00
Weekly Scorecard
Send the Monday friction scorecard from ~/state/friction-ledger.json, ~/state/probes.json, and ~/state/cleanup-debt.md: flows shopped this week and the verdict on each, new friction filed…
Once a week
What it delivers
Each run ends with a message in your channel. Here is the brief the Mystery Shopper agent's first task works from.
Mystery Shopper agentAGENTWeekly at 10:00
Shopper Runcompleted
The brief: Shop one flow, properly. Read ~/workspace/FLOWS.md and take the next flow off the rotation in ~/state/rotation.json…
Deploy this template and Qoren provisions a dedicated, managed cloud environment: no Docker, VPS, or server upkeep. Tailor the persona, schedules, and tools, use the managed model key or bring your own, and the agent stays online with activity, usage, and spend in one dashboard.
How deployment worksSee pricing
Product names and logos are trademarks of their respective owners, shown here to indicate what this template connects to.
Mystery Shopper template questions
What does the Mystery Shopper agent template do?
Your worst customer, on payroll. It walks your own signup, checkout, and support funnel on a schedule like a difficult shopper, filing every friction point with exact steps to reproduce, so QA testing catches a broken website flow before a real customer does. It runs 3 scheduled tasks on a managed cloud environment.
Which runtime does the Mystery Shopper agent use?
It runs on the Hermes runtime in a dedicated cloud environment that Qoren provisions and keeps online for you.
How often does the Mystery Shopper agent run?
On a schedule you control. Out of the box it runs weekly at 10:00, weekly on wednesday at 14:00, weekly on monday at 09:00. You can change the cadence, or trigger it on demand.
Will the Mystery Shopper agent do things without my approval?
No. It drafts and prepares the work, and you stay in control of anything that leaves your business. A reply, an invoice reminder, or a public post is written for your approval, not sent on its own.
What do I need to connect before it works?
Start from the template and connect the tools it needs, then set a model key: use the managed key included with your plan, or bring your own on any plan. The Mystery Shopper agent runs on the Hermes runtime.
Part of the E-commerce Manager.
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- Monday: the store report
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Failed payments caught the moment they fail, recovery emails drafted, recovered revenue reported to the cent. Involuntary churn stops being invisible.
Reacts toPayment failedDaily+1 more
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Deploy the Mystery Shopper agent today.
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