Customer Health Monitoring Agent
aka “Success Watch” in the catalog
Keeps your customers from quietly leaving. Watches usage and payment signals, flags accounts going cold before they churn, and drafts the right check-in or onboarding nudge for your approval.
- Category
- Support
- Scheduled tasks
- 2daily
- Runtime
- Hermes
- Works with
- PostHogStripeHubSpotGmailSlack
- Hosting
- Fully managed, always on
- Health SweepWeekdays at 09:00
- Onboarding WatchWeekdays at 15:00
- Mon
- 09:00Health Sweep
- 15:00Onboarding Watch
- Tue
- 09:00Health Sweep
- 15:00Onboarding Watch
- Wed
- 09:00Health Sweep
- 15:00Onboarding Watch
- Thu
- 09:00Health Sweep
- 15:00Onboarding Watch
- Fri
- 09:00Health Sweep
- 15:00Onboarding Watch
The moment it happens.
The Customer Health Monitoring Agent does not wait for its next scheduled check. Connect a trigger and it starts the second the event arrives. Until you do, its schedule covers the same work.
Stripe webhook
When: Payment failed
Account flagged and a check-in drafted the moment a customer's payment fails
How the Customer Health Monitoring Agent works
Every run reads from the tools you connect, works through its brief, and keeps what it learns in a persistent workspace, so context carries forward instead of starting from scratch.
Connect the ones you use. It works with what it has.
- Health SweepWeekdays at 09:00
- Onboarding WatchWeekdays at 15:00
Keeps in its workspace
- Who you are, your product, and delivery channel
- Your health signals, at-risk thresholds, activation milestones, and who never to auto-contact
A report after each run
Sent to your Slack, Telegram, or another channel you connect.
Drafts that wait for you
Anything that leaves your business is written for your approval, not sent on its own.
Answers in chat
Ask it about its work any time from the agent's chat in your dashboard.
The Customer Health Monitoring Agent, on autopilot
Each task runs on its own schedule in a managed environment. Adjust any of them, or add your own.
Task 01Weekdays at 09:00
Health Sweep
Score active customers on the health signals in ~/workspace/HEALTH.md: usage drop, time since last login, failed payment, downgrade, support friction…
About 5 runs a week
Task 02Weekdays at 15:00
Onboarding Watch
Check customers in their first 30 days against the activation milestones in ~/workspace/HEALTH.md. For any who have stalled before a key milestone…
About 5 runs a week
What it delivers
Each run ends with a message in your channel. Here is the brief the Customer Health Monitoring Agent's first task works from.
Customer Health Monitoring AgentAGENTWeekdays at 09:00
Health Sweepcompleted
The brief: Score active customers on the health signals in ~/workspace/HEALTH.md: usage drop, time since last login, failed payment, downgrade, support friction…
Deploy this template and Qoren provisions a dedicated, managed cloud environment: no Docker, VPS, or server upkeep. Tailor the persona, schedules, and tools, use the managed model key or bring your own, and the agent stays online with activity, usage, and spend in one dashboard.
How deployment worksSee pricing
Product names and logos are trademarks of their respective owners, shown here to indicate what this template connects to.
Customer Health Monitoring Agent template questions
What does the Customer Health Monitoring Agent template do?
Keeps your customers from quietly leaving. Watches usage and payment signals, flags accounts going cold before they churn, and drafts the right check-in or onboarding nudge for your approval. It runs 2 scheduled tasks on a managed cloud environment.
Which runtime does the Customer Health Monitoring Agent use?
It runs on the Hermes runtime in a dedicated cloud environment that Qoren provisions and keeps online for you.
How often does the Customer Health Monitoring Agent run?
On a schedule you control. Out of the box it runs weekdays at 09:00, weekdays at 15:00. You can change the cadence, or trigger it on demand. It also reacts the moment something happens: payment failed, once you connect those triggers.
Will the Customer Health Monitoring Agent do things without my approval?
No. It drafts and prepares the work, and you stay in control of anything that leaves your business. A reply, an invoice reminder, or a public post is written for your approval, not sent on its own.
What do I need to connect before it works?
Start from the template and connect the tools it needs, then set a model key: use the managed key included with your plan, or bring your own on any plan. The Customer Health Monitoring Agent runs on the Hermes runtime.
Part of the Customer Success Manager.
The Customer Success Manager does this job and 4 more in one agent.
Explore use cases- Full-time hire · 5 duties
AI Customer Success Manager
aka “Customer Success Manager”
Tickets answered from your docs, failed payments rescued, and quiet accounts caught before they cancel.
- Support email answered from your own docs the moment it arrives
- A recovery email drafted the moment a payment fails
- Accounts going quiet flagged with a check-in ready
- Weekly: tickets handled, money recovered, and why people left
Reacts toPayment failedSubscription cancelled+2Weekly on Friday at 16:00+6 more
+5Works with Zendesk, Intercom, Gmail, Stripe, PostHog, HubSpot, Google Sheets, Sentry, Linear, Slack.7 tasks - Support
Customer Support Ticket Agent
aka “Support Inbox”
Support tickets answered from your own docs, escalations arrive pre-investigated, trends reported weekly
Reacts toEmail receivedTicket createdEvery 20 minutes+1 more
+1Works with Zendesk, Intercom, Gmail, Slack, Linear, Sentry.2 tasks - Finance
Failed Payment Recovery Agent
aka “Payment Rescuer”
Failed payments caught the moment they fail, recovery emails drafted, recovered revenue reported to the cent. Involuntary churn stops being invisible.
Reacts toPayment failedDaily+1 more
Works with Stripe, Gmail, Slack, HubSpot.2 tasks
Deploy the Customer Health Monitoring Agent today.
Sign in, start from this template, and go live in minutes. Plans from $39/mo.