Customer Support Ticket Agent
aka “Support Inbox” in the catalog
Support tickets answered from your own docs, escalations arrive pre-investigated, trends reported weekly
- Category
- Support
- Scheduled tasks
- 2every few minutes, weekly
- Runtime
- Hermes
- Works with
- ZendeskIntercomGmailSlackLinearSentry
- Hosting
- Fully managed, always on
- Ticket SweepEvery 20 minabout 504 runs a week
- Weekly TrendsWeekly on Monday at 09:00
- Mon
- every 20mTicket Sweep
- 09:00Weekly Trends
- Tue
- every 20mTicket Sweep
- Wed
- every 20mTicket Sweep
- Thu
- every 20mTicket Sweep
- Fri
- every 20mTicket Sweep
- Sat
- every 20mTicket Sweep
- Sun
- every 20mTicket Sweep
The moment it happens.
The Customer Support Ticket Agent does not wait for its next scheduled check. Connect a trigger and it starts the second the event arrives. Until you do, its schedule covers the same work.
Email to the agent's inbox
When: Email received
Ticket triaged and a reply drafted from your docs within minutes of the email landing
Signed webhook
When: Ticket created
New helpdesk ticket triaged and answered from your docs the moment it opens
How the Customer Support Ticket Agent works
Every run reads from the tools you connect, works through its brief, and keeps what it learns in a persistent workspace, so context carries forward instead of starting from scratch.
Connect the ones you use. It works with what it has.
- Ticket SweepEvery 20 min
- Weekly TrendsWeekly on Monday at 09:00
Keeps in its workspace
- Who the owner is: business, timezone, quiet hours, delivery channel
A report after each run
Sent to your Slack, Telegram, or another channel you connect.
Drafts that wait for you
Anything that leaves your business is written for your approval, not sent on its own.
Answers in chat
Ask it about its work any time from the agent's chat in your dashboard.
The Customer Support Ticket Agent, on autopilot
Each task runs on its own schedule in a managed environment. Adjust any of them, or add your own.
Task 01Every 20 min
Ticket Sweep
Sweep the configured support channel for tickets that are new or newly replied-to since the last sweep…
About 504 runs a week
Task 02Weekly on Monday at 09:00
Weekly Trends
Send the Monday support report: ticket volume by category vs. last week, median first-response and resolution time, the 3 most repeated issues (with a knowledge-base article written or updated in ~/kb/ for each)…
Once a week
What it delivers
Each run ends with a message in your channel. Here is the brief the Customer Support Ticket Agent's first task works from.
Customer Support Ticket AgentAGENTEvery 20 minutes
Ticket Sweepcompleted
The brief: Sweep the configured support channel for tickets that are new or newly replied-to since the last sweep…
Deploy this template and Qoren provisions a dedicated, managed cloud environment: no Docker, VPS, or server upkeep. Tailor the persona, schedules, and tools, use the managed model key or bring your own, and the agent stays online with activity, usage, and spend in one dashboard.
How deployment worksSee pricing
Product names and logos are trademarks of their respective owners, shown here to indicate what this template connects to.
Customer Support Ticket Agent template questions
What does the Customer Support Ticket Agent template do?
Support tickets answered from your own docs, escalations arrive pre-investigated, trends reported weekly It runs 2 scheduled tasks on a managed cloud environment.
Which runtime does the Customer Support Ticket Agent use?
It runs on the Hermes runtime in a dedicated cloud environment that Qoren provisions and keeps online for you.
How often does the Customer Support Ticket Agent run?
On a schedule you control. Out of the box it runs every 20 minutes, weekly on monday at 09:00. You can change the cadence, or trigger it on demand. It also reacts the moment something happens: email received, ticket created, once you connect those triggers.
Will the Customer Support Ticket Agent do things without my approval?
No. It drafts and prepares the work, and you stay in control of anything that leaves your business. A reply, an invoice reminder, or a public post is written for your approval, not sent on its own.
What do I need to connect before it works?
Start from the template and connect the tools it needs, then set a model key: use the managed key included with your plan, or bring your own on any plan. The Customer Support Ticket Agent runs on the Hermes runtime.
Part of the Customer Success Manager.
The Customer Success Manager does this job and 4 more in one agent.
Explore use cases- Full-time hire · 5 duties
AI Customer Success Manager
aka “Customer Success Manager”
Tickets answered from your docs, failed payments rescued, and quiet accounts caught before they cancel.
- Support email answered from your own docs the moment it arrives
- A recovery email drafted the moment a payment fails
- Accounts going quiet flagged with a check-in ready
- Weekly: tickets handled, money recovered, and why people left
Reacts toPayment failedSubscription cancelled+2Weekly on Friday at 16:00+6 more
+5Works with Zendesk, Intercom, Gmail, Stripe, PostHog, HubSpot, Google Sheets, Sentry, Linear, Slack.7 tasks - Finance
Failed Payment Recovery Agent
aka “Payment Rescuer”
Failed payments caught the moment they fail, recovery emails drafted, recovered revenue reported to the cent. Involuntary churn stops being invisible.
Reacts toPayment failedDaily+1 more
Works with Stripe, Gmail, Slack, HubSpot.2 tasks - Support
Customer Health Monitoring Agent
aka “Success Watch”
Keeps your customers from quietly leaving. Watches usage and payment signals, flags accounts going cold before they churn, and drafts the right check-in or onboarding nudge for your approval.
Reacts toPayment failedWeekdays at 09:00+1 more
Works with PostHog, Stripe, HubSpot, Gmail, Slack.2 tasks
Deploy the Customer Support Ticket Agent today.
Sign in, start from this template, and go live in minutes. Plans from $39/mo.